Privacy Policy
StraightUp is committed to protecting your privacy while you send, receive, and withdraw tips.
Effective Date: May 12, 2026
StraightUp (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the StraightUp platform.
This policy is intended to comply with:
1. Information We Collect
Information You Provide
We may collect:
- Name
- Email address
- Password credentials
- Payment method information (processed by third parties)
- Bank account or debit card details for withdrawals
- Customer support communications
Automatically Collected Information
We may collect:
- Device information
- IP address
- App usage analytics
- Crash logs
- Authentication activity
- Transaction metadata
- Browser and operating system details
Biometric Authentication
If enabled by the user:
- Facial recognition authentication is handled using native device APIs
- StraightUp does not store biometric face data on its servers
2. How We Use Information
We use information to:
- Provide and maintain the Services
- Process payments and withdrawals
- Authenticate users
- Prevent fraud and abuse
- Send verification and transactional emails
- Improve app functionality
- Comply with legal obligations
- Respond to customer support requests
3. Payment Information
Payment and payout information is processed securely through third-party providers, including Stripe.
StraightUp does not store full card numbers or sensitive payment credentials on its own servers.
4. Data Sharing
We do not sell personal data.
We may share information with:
- Payment processors
- Cloud infrastructure providers
- Email delivery providers
- Fraud prevention vendors
- Legal authorities, when required by law
5. Data Retention
We retain information:
- As long as necessary to provide the Services
- For fraud prevention and legal compliance
- To resolve disputes and enforce agreements
Users may request account deletion, subject to legal and financial recordkeeping obligations.
6. Security
We implement reasonable technical and organizational safeguards, including:
- Encryption in transit
- Secure authentication systems
- Access controls
- Fraud monitoring
- Security logging
No method of transmission or storage is completely secure.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Delete your account
- Withdraw consent
- Request data portability
Requests may be submitted to support@straightupapp.com.
8. Children’s Privacy
StraightUp is not intended for children under 18.
We do not knowingly collect personal information from minors.
If we learn that a minor has provided information, we may delete it.
9. International Transfers
Your information may be processed and stored in countries outside your jurisdiction where data protection laws may differ.
By using the Services, you consent to such transfers where permitted by law.
10. Cookies & Analytics
Our website and services may use:
- Cookies
- Analytics tools
- Performance monitoring technologies
These technologies help improve functionality and user experience.
11. Account Deletion
Users may request account deletion through app settings or by contacting support.
Certain records may be retained for:
- Legal compliance
- Tax obligations
- Fraud prevention
- Financial reporting
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will include a revised effective date.
Continued use of the Services after updates constitutes acceptance.
13. Contact Us
StraightUp Privacy Team
Email: privacy@straightupapp.com